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PostPosted: Sun Dec 08, 2013 2:51 pm 
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Joined: Wed Jul 13, 2011 7:41 pm
Posts: 25
Location: Newmarket Suffolk
Dear Members,

I am sorry to say I am less then impressed with the quality of service provided by I.W.C. who as a leading watch house leave a lot to be desired I received my Aquatimer 3536-02 back from service not in a nice soft case like most other brands I have used no just wrapped in tissue paper and in a clear plastic bag.
That was not all I asked for the service history and age of the watch as I did not buy it new, none of which was given or any reason for not doing so. and bear in mind all of this took 4 month's !!!!!!!!!!!
There was no detail as regards what work had being done unlike other brands who list parts replaced and in a number of cases return the old parts.
All in all a very disappointing experience which left me light in the pocket to the tune of £457.00

As ever your views and comments would be welcome

Kind regards

Walter Wharton


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PostPosted: Mon Dec 09, 2013 5:19 pm 
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Joined: Sat Jan 26, 2008 8:50 pm
Posts: 1119
Thanks for the info Walter. Was that sent to IWC directly or one of their Agents?


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